About Us
About Us
American Sauna Store (McGraw-Tyson Inc) is a U.S.-based online retailer specializing in home wellness products, including saunas, hot tubs, and cold plunge systems. We serve residential customers throughout the United States who are seeking professionally manufactured wellness equipment for personal use.
Our business focuses on sourcing and offering products from established manufacturers through authorized U.S. distribution and logistics partners. We do not manufacture products ourselves; instead, we act as a retail partner that facilitates ordering, payment processing, fulfillment coordination, and post-purchase customer support.
Our product offerings include traditional Finnish saunas, infrared saunas, outdoor sauna cabins, hot tubs, cold plunge tubs, Steam generators, Sauna heaters and much more. Each product listing includes detailed specifications, shipping information, and delivery expectations to help customers make informed purchasing decisions.
How Orders Are Fulfilled
American Sauna Store operates on a distributed fulfillment model. Orders are shipped either from U.S.-based warehouses or directly from manufacturer distribution centers located within the United States. This approach allows us to offer a broad selection of products while maintaining manufacturer-backed support and warranty coverage.
Once an order is placed:
- Orders are reviewed and processed within the stated handling timeframe listed on the product page or shipping policy
- Customers receive an order confirmation email immediately after purchase
- If additional information is required (delivery access, contact confirmation, or freight coordination), our team will reach out before shipment
- Tracking information is provided once the order leaves the warehouse or manufacturer facility
Delivery timelines vary depending on product type, carrier availability, destination, and seasonal demand. Estimated delivery windows are provided for reference but are not guaranteed.
Fulfillment & Shipping Transparency Notice
Many of our products—particularly saunas, hot tubs, and cold plunge systems—are oversized or heavy items that ship via freight carriers rather than standard parcel services.
Customers should be aware of the following:
- Freight deliveries are typically curbside and do not include inside placement, unpacking, or installation unless explicitly stated
- A delivery appointment may be required, and carriers will attempt to contact the customer using the phone number provided at checkout
- Missed delivery appointments or failed contact attempts will result in storage fees, re-delivery fees, and return shipping charges.
- Customers are responsible for ensuring that the delivery location is accessible for large trucks and freight equipment
For freight shipments, accurate contact information is critical. Failure to respond to carrier outreach may cause delays or additional costs.
Shipping timelines may be impacted by:
- Manufacturer production schedules
- Backorders or high seasonal demand
- Carrier delays or weather conditions
We communicate known delays as soon as they are confirmed and work with our logistics partners to move orders as efficiently as possible.
Payment Processing & Order Security
All payments on AmericanSaunaStore.com are securely processed through Shopify’s payment infrastructure and approved third-party payment providers. We do not store full credit card numbers on our servers.
For fraud prevention and payment security:
- Orders may be subject to verification prior to shipment
- We reserve the right to request additional confirmation for high-value transactions
- Orders flagged by payment processors for risk review will be delayed or canceled
These measures help protect both our customers and our business from unauthorized transactions.
Customer Support & Communication
Our customer support team is based in the United States and assists customers throughout the purchasing and post-purchase process. We aim to provide clear, timely communication regarding:
- Order status and fulfillment updates
- Shipping and delivery coordination
- Backorders or manufacturer delays
- Returns, exchanges, and warranty support
If an issue arises, we work directly with the manufacturer or carrier to help resolve it in accordance with published policies.
What Customers Can Expect After Ordering
After placing an order, customers can expect:
- Immediate order confirmation
- Processing within the stated handling timeframe
- Proactive communication if additional information is needed
- Shipment notification with tracking details
- Delivery coordination for freight items when applicable
We encourage customers to review all product details and shipping policies prior to purchase and to contact us with any questions before ordering.
Who We Serve
American Sauna Store serves residential customers within the United States. At this time, we do not operate physical retail locations or showrooms. All sales are conducted online.
Contact Information
McGraw-Tyson Inc / American Sauna Store
📞 Phone: (877) 967-3224
📧 Email: sales@americansaunastore.com
🏢 Address:
539 West Commerce Street #1106
Dallas, TX 75208
United States