FAQs

1. Do you offer free shipping?

Yes. We offer free standard shipping on qualifying orders within the USA.

2. Do you ship internationally?

Yes. International shipping costs vary by destination, size, and weight. Contact us at sales@americansaunastore.com for a quote.

3. How long will my order take to arrive?

• Handling Time: 1–3 business days.

• USA Delivery: 4–8 business days after dispatch.

• International Delivery: Varies by location and customs.

4. Can I track my order?

Yes. You’ll receive a tracking number by email once your order ships.

5. What if my tracking says delivered, but I didn’t receive my package?

Check with neighbors, household members, or your local courier office. If still missing, contact us within 5 days of the expected delivery date.

6. What is your return policy?

We accept returns within 30 days of delivery for items in new, unused condition with original packaging.

7. Who pays for return shipping?

• Customer pays for return shipping unless the item is damaged, defective, or incorrect.

• We cover return shipping for damaged or wrong items.

8. How long does a refund take?

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

9. Can I cancel my order?

• Orders cancelled before shipment are fully refundable.

• Orders cancelled after shipment must follow our 30-day return process.

Contact Us

For return assistance or questions, contact our support team:

American Sauna Store
📞 Phone: (877) 967 3224
📧 Email: sales@americansaunastore.com
🏢 Address: 539 West Commerce Street #1106, Dallas, TX 75208, United States