Shipping Policy
Order Confirmation and Fulfillment Policy
Upon successful submission of your order, you will receive a confirmation email acknowledging receipt of the order and indicating that your credit card has been pre-authorized for the transaction. This confirmation does not constitute acceptance of your order, but serves as verification that it has been received by our system.
Subject to availability, if the ordered item is in stock, we will proceed to fulfill and dispatch the order within one (1) to five (5) business days. Estimated delivery timelines typically range from five (5) to eight (8) business days, depending on the shipping destination.
While we make every effort to maintain accurate inventory records, occasional discrepancies may occur. In the event that an item is out of stock, we will notify you of the estimated lead time. If you consent to the proposed timeline, we will proceed with processing your order. Should you decline the extended wait time, a full refund will be issued promptly to your original form of payment.
Order Shipment
You will receive tracking information via email within twenty-four (24) hours of your order leaving our warehouse. This information will be sent to the email address provided at checkout. If you do not receive tracking details within six (6) business days of placing your order, please contact us at support@americansaunastore.com for assistance.
Shipping Restrictions
Please be advised that we currently do not offer international shipping. At this time, our shipping services are limited exclusively to the contiguous United States. We are unable to ship to Alaska, Hawaii, or any U.S. territories.
Shipping Options
Our standard Curbside Drop-Off shipping option is typically provided at no additional cost. Deliveries under this option are generally completed within five to eight (5–8) business days from the date of order placement. Additional shipping services may be available for select products. Customers interested in alternative delivery methods are encouraged to contact us prior to placing an order to discuss the cost of those services.
- Threshold Delivery: This service includes delivery to a covered area on the property, such as a front porch or garage.
- White Glove Delivery: This premium option includes delivery to a specific room within your residence, minor assembly (where applicable), and removal of all packaging materials. Please note: Assembly of sauna units is not included with this service.
Terms of Use
By accessing and using this website, you acknowledge and agree to be bound by the terms outlined herein. If you do not accept these Terms of Use, please refrain from using this site.